Information We Collect

We collect information you provide when requesting solar quotes:

• Personal Information: Name, title, phone number, email address
• Location Information: City/town and installation address
• Project Details: Solar needs, budget range, timeline, property type
• Technical Information: IP address, browser type, device information
• Communication Records: Messages and additional information you provide

How We Use Your Information

Your information is used to:

• Connect you with qualified solar installers in your area
• Facilitate communication between you and installers
• Improve our lead matching algorithm
• Send service updates and important notifications
• Analyze platform performance and user experience
• Comply with legal obligations

Information Sharing

We share your information with:

• Solar Installers: Qualified installers receive your contact details and project requirements
• Service Providers: Third-party services that help us operate the platform
• Legal Compliance: When required by law or to protect our rights

Lead Quality and Filtering

To ensure high-quality leads for our installer partners:

• Budget requirements may be used to filter and prioritize leads
• Timeline urgency helps match you with available installers
• Property ownership information assists in qualification
• Some leads may be marked as "budget-conscious" for appropriate handling

Communication Preferences

By submitting a request, you consent to be contacted by:

• MySolar platform via email or phone for service updates
• Qualified solar installers via phone, WhatsApp, or email
• Follow-up communications regarding your solar project

You can opt out of non-essential communications at any time.

Data Security

We implement security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure data storage practices
• Limited access to personal information
• Regular security assessments

Data Retention

We retain your information:

• For as long as necessary to provide our services
• To comply with legal obligations
• For legitimate business purposes
• You may request deletion of your data (subject to legal requirements)

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your information
• Withdraw consent where applicable

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website performance
• Improve user experience
• Provide relevant content

You can manage cookie settings through your browser.

Third-Party Services

We may use third-party services for:

• Analytics and website performance
• Communication tools
• Payment processing (for installer subscriptions)
• Customer support

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed outside Zimbabwe. We ensure appropriate safeguards are in place when transferring data internationally.

Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated through email or platform notifications.

Contact Us

For privacy-related questions or to exercise your rights, contact us through our contact page.